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In the intricate ballet of modern air travel, the movement of passengers' belongings is a dance that, while often executed with precision, sometimes steps into the realm of error leading to mishandled property. Recognizing this, American Airlines/US Airways extends an olive branch to affected customers through the Claim Passenger Property form, a document designed to streamline the resolution process for passengers facing the distress of lost or damaged property. This form is a critical tool in a much larger process aiming to reconcile the inconvenience faced by passengers, guiding them through the necessary steps to report and potentially recover their belongings or receive compensation. Passengers are urged to fill out the form with meticulous detail—providing information regarding their travel itinerary, specific items lost, and any additional documentation that could support their claim, such as receipts for the items lost and baggage claim checks. Noteworthy is the form's emphasis on timeliness and thoroughness, mandating that claims be filed within a strict 45-day period post-travel and insisting on detailed documentation for a successful claim process, including the requirement for receipts for items valued over $150 and a clear trace of the baggage's journey. Additionally, the form delineates the boundaries of liability, distinguishing between domestic and international travel, and sets clear expectations regarding the airline's limits in compensating for lost or damaged items. With this form, the airline not only acknowledges its role in the potential mishap but also lays out a structured path for resolution, balancing between regulatory compliance and customer service.

Preview - Claim Passenger Property Form

Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.

US Airways

Central Baggage Service

Central Baggage

PO Box 619613 – MD 1322

4000 E Sky Harbor Blvd.

Dallas/Ft. Worth, TX 75261-9613

Phoenix, AZ 85034

Fax: 972-425-0714

Fax 480-693-2305

Email: PPQ1600@aa.com

Email: Baggage.Resolution@usairways.com

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage

 

 

 

Missing Contents

 

 

 

Damaged Luggage and/or Contents

 

 

Delay Expenses

 

 

 

 

 

 

 

 

 

 

 

Mr. First

Middle

Last Name

 

Phone Number

 

 

 

Mrs.

 

 

 

 

 

 

 

Ms.

 

 

 

Home:

 

Business:

 

 

 

 

 

 

 

 

 

Permanent Mailing

Number

Street

Apt.

Temporary Mailing

Number

Street

Apt.

Address

 

 

 

Address

 

 

 

 

 

 

 

 

 

 

 

City

 

State

 

City

 

State

 

Zip Code

 

 

 

Zip Code

 

 

 

 

 

 

 

 

 

 

 

Country

 

 

 

Country

 

 

 

Postal Code

 

 

 

Postal Code

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

Employed by:

 

 

 

 

 

 

 

Occupation:

 

 

 

 

 

 

 

 

 

 

 

Your Complete Flight Itinerary

From

To

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes

No

If yes, list each airline, claimant name and dates (attach an additional page if necessary)

 

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers

Number of passengers

 

 

Purpose of trip?

 

Length of stay?

traveling in your party:

claiming missing baggage:

 

 

 

 

 

 

 

 

 

 

 

 

 

Were you charged for excess

Yes No

 

 

Did you declare and pay for excess value: Yes

No

and/or overweight baggage:

 

 

 

Value declared: $

 

 

 

 

 

 

 

 

 

 

 

 

 

Have you received your baggage and are you missing contents only:

Yes No

If yes, how many bags are missing contents?

Was airline notiied of loss immediately? Yes No

If yes, at what ofice?

 

By telephone

In person

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes No

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:

Flight number(s) on claim check:

Airport checked from:

Airport checked to:

 

 

 

 

Baggage tag number(s):

 

Passenger ticket number(s):

 

 

 

 

Number of bags checked:

Number of bags received:

Baggage checked at: Curbside Ticket Counter Gate Other

 

 

 

 

Was baggage rechecked and new tags issued? Yes

No

If yes, at what airport?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was baggage available at Customs? Yes

No

N/A

If yes, at what city?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Give details if the original routing was changed after starting your trip:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was your property packed in a box? Yes

No

Was your property packed with an external cover? (example: golf bag) Yes No

 

 

 

 

 

 

 

 

 

 

 

Is the name on the bag(s) different from the passenger? If so, what name?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bag Type

Material

Color(s)

Brand

 

Bag

 

Open/Close

 

Wheels

Retractable

Purchase

Cost of Bag

 

Dimensions

with Zipper

 

Handle

Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hard

 

 

 

 

 

 

Yes

 

Yes

Yes

 

 

 

Soft

 

 

 

 

 

 

No

 

No

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

 

 

Qty

Article/Item

Size

Gender

Description

Color

Material

Brand Label

M,F,CH,I

 

 

 

 

Store

Purchased

Purchase

Date

Original

Cost

1

4

Shoes

12

M

White with blue stripes

Leather

Nike

Sears

Jan-13

$55.00

T-Shirts

L

M

Undershirts

White

Cotton

Hanes

JCP

Jan-13

$20.00

 

 

 

 

 

 

 

 

 

 

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

$

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________

___________________________________________________

Claimant signature

Date

Claimant signature*

Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

Download Claim Passenger Property PDF Form

Form Data

Fact Name Detail
Form Purpose This form is used to formally request American Airlines or US Airways to locate and return mishandled or lost property.
Submission Deadline The form must be returned within 45 days from the date of travel to be considered for a claim.
Required Documentation Documentation needed includes airline ticket receipts, baggage claim checks, receipts for claimed values over $150, photo ID, and any relevant receipts related to the claim.
Failure to Report Not returning the completed form within the specified timeframe or failing to include requested information may result in the claim being denied.
Liability Limitations For domestic travel, liability is capped at $3,400 per ticketed passenger with some exclusions. For international travel, the Montreal Convention applies, limiting liability to 1,131 Special Drawing Rights per ticketed passenger.
Claim Process Claimants must provide detailed information about the mishandled property, including descriptions and the value of items, and agree to the terms stated in the form.
Governing Laws The form references applicable U.S. laws, including federal statutes on thefts from interstate shipment and fraud, which are enforceable by the United States Postal Service and the Federal Bureau of Investigation.

Instructions on Utilizing Claim Passenger Property

After experiencing a mishandling of property with American Airlines or US Airways, the next step towards resolution is to accurately fill out and return the Claim Passenger Property form. This crucial step initiates the process for the airline to begin an intensive search to locate and, hopefully, return your property. To ensure consideration and a smoother process, it's vital to submit the form within 45 days from the travel date, include all necessary documents, and accurately detail each piece of baggage and its contents if more than one item is involved. Here's how to complete the form:

  1. Start by apologizing for the mishandling of the customer's property and express understanding of the inconvenience caused.
  2. Indicate the importance of the form for initiating an intensive search for the lost items.
  3. Personal Information: Include your AAdvantage or US Dividend Account number, Record Locator, or File Reference Number at the top of the form.
  4. Type of Claim: Check the appropriate box(es) for Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
  5. Under the Passenger Information section, provide your title (Mr./Mrs./Ms.), complete name, phone numbers, permanent and temporary mailing addresses, and your email address.
  6. Fill in the Employment Information section with your employer's name and your occupation.
  7. Detail your Complete Flight Itinerary, including all segments of your trip from start to destination, alongside airline names, flight numbers, and travel dates.
  8. Answer questions regarding previous baggage claims, the number of ticketed passengers, and the purpose and length of your trip.
  9. Specify details about baggage charges, declared values, the timing of loss notifications, and last sighting of your baggage.
  10. On the Baggage and Content Description side, list each missing/damaged item. For multiple bags, complete separate sections for each.
  11. For each piece of luggage, describe the bag type, material, color, brand, and any distinctive markings. Itemize the bag's contents with as much detail as possible, including the brand, purchase location, and cost.
  12. Sign and date the form, verifying the accuracy and truthfulness of the information provided. If the claim involves multiple passengers, ensure each affected party signs the form.
  13. Compile all required documentation, including, but not limited to, airline ticket receipts, baggage claim checks, and receipts for items valued over $150.
  14. Review the form to ensure all sections are complete and that no required information is missing. Double-check the checklist provided to ensure all required documents are included.
  15. Return the completed form and all accompanying documents via mail or fax to the addresses/numbers provided, ensuring it's sent within 45 days from the date of your travel.

When the form and all necessary documents have been successfully submitted, the airline's baggage team will begin a detailed search to find and return the lost property. While this process is underway, keeping a copy of all submitted documents is wise for personal records. The resolution timeline can vary, so patience and occasional follow-ups with the airline's customer service may be needed to check on the progress of your claim.

Obtain Answers on Claim Passenger Property

  1. What is the Claim Passenger Property form for?

    This form is used by passengers of American Airlines or US Airways to report mishandled property, including lost luggage, missing contents, damaged luggage and/or contents, and delay expenses. It serves as a formal request for the airlines to locate and return the affected property or compensate the passenger accordingly.

  2. How long do I have to submit the form?

    The form must be completed and returned no later than 45 days from the date of travel. Failure to meet this deadline may result in the denial of your claim.

  3. What information and documents are required to submit a claim?

    Completing the form requires detailed information about the incident, including your flight itinerary, type of claim, and a detailed description of the lost, damaged, or delayed baggage and its contents. Essential documents to accompany your form include:

    • Airline ticket receipts
    • Baggage claim checks
    • Receipt(s) for any declared excess value and excess baggage charges paid
    • Receipts for items valued over $150.00
    • Clear and legible government issued photo identification for each passenger making a claim

    For damage claims, you're advised to retain all damaged items until your claim has been resolved. It's also recommended to retain a copy of all submitted documents for your records.

  4. Where do I send my completed form?

    The completed form can be sent via mail or fax to the addresses provided by the airline. For American Airlines, mail to PO Box 619613 – MD 1322, Dallas/Ft. Worth, TX 75261-9613 or fax to 972-425-0714. For US Airways, send to Central Baggage PO Box 4000 E Sky Harbor Blvd., Phoenix, AZ 85034 or fax to 480-693-2305. You can also email American Airlines at PPQ1600@aa.com and US Airways at Baggage.Resolution@usairways.com.

  5. What are the liability limitations for baggage claims?

    Liability for loss, delay, or damage to baggage varies by the nature of your travel. For domestic travel within the United States, the liability limit is $3,400 per ticketed passenger. For international travel, claims are governed by the Montreal Convention, capping liability at 1,131 Special Drawing Rights (SDR) per ticketed passenger. Note that certain items may be excluded from liability.

  6. What happens if I had a previous baggage claim?

    If you or any member of your household had a previous baggage claim with American Airlines, US Airways, or any other airline in the last five years, it's necessary to disclose this information on the form. You need to list each airline, the claimant name, and the dates of previous claims. This information may be shared with other airlines, local, state, and federal law enforcement agencies, or private insurers as part of the claims process.

Common mistakes

  1. Failing to provide complete and accurate information for each piece of baggage and its contents is a common mistake. The form requires itemizing each bag separately, but sometimes people lump everything together or leave out details, which can delay the claim process.

  2. Not including all required documentation can complicate the claim. The checklist specifically requests airline ticket receipts, baggage claim checks, receipts for items valued over $150.00, and a clear and legible government-issued photo ID, among others. Skipping any of these can affect the processing of your claim.

  3. Waiting too long to submit the form is another error. The instructions clearly state that the form must be returned no later than 45 days from the date of travel. Miss this deadline, and there's a risk your claim will be denied outright.

  4. Some people forget to retain copies of all documents submitted, as recommended by the form. This oversight can make it difficult to follow up on the claim or provide additional information if required by the airline.

Additionally, here are some helpful tips:

  • Be precise in describing each item lost, including brand, color, and size. This specificity can help speed up the tracking and resolution of your claim.
  • For damaged property claims, remember that you need to keep the damaged items until your claim is resolved. Discarding them beforehand can invalidate your claim.
  • Make sure to answer all questions related to your trip and baggage accurately. This includes flight information, whether you were charged for excess or overweight baggage, and whether you’ve had previous baggage claims.
  • Ensure that all signatures are provided for each passenger claiming lost property. Parents or guardians should sign for children under 18.

Documents used along the form

When filing a Claim for Passenger Property with an airline, several documents and forms may need to accompany the main claim form to ensure the process is handled efficiently and effectively. These documents provide essential details that support the claim, help in the identification of lost items, and provide evidence of ownership and value. Understanding these additional forms and documents is vital for those navigating through the process of a property claim with an airline.

  • Airline Ticket Receipts: This document serves as proof of travel and is necessary to establish the dates and flights during which the property was lost. It helps the airline quickly reference the claimant's booking details.
  • Baggage Claim Checks: These are used to track the baggage throughout its journey. Providing the baggage claim checks helps the airline to verify and trace the lost, delayed, or damaged baggage.
  • Receipt(s) for Excess Value Claimed: If a passenger has declared items of excess value, receipts or appraisals for these items are required. They establish the value of the items and are critical when verifying the claim amount.
  • Receipt(s) for Excess Baggage Charges Paid: If extra fees were paid for the transportation of additional or overweight baggage, these receipts need to be included. They can influence the assessment and processing of the claim.
  • Photographic Identification: A clear and legible government-issued photo ID for each passenger making a claim. This is vital for verifying the identity of the claimant and should match the name on the baggage claim and airline tickets.

Together, these documents create a comprehensive profile of the claim, helping both the claimant and the airline to process the claim efficiently. It's essential for passengers to gather and submit all relevant documentation to support their claim, reducing the possibility of delays or denials due to insufficient evidence. In ensuring that all parts of the documentation are correctly filled out and submitted in a timely manner, claimants can help facilitate a smoother resolution to their claims.

Similar forms

  • The Damage Report Form is quite similar to the Claim Passenger Property form, especially in terms of purpose and structure. Both forms are designed to be filled out by individuals who have suffered a loss or damage and are seeking compensation or remedy. Just like the Claim Passenger Property form, a Damage Report Form requires detailed descriptions of the items affected, any identification information that can assist in the claim, and supportive documentation such as receipts and photographs. These forms both serve to formalize a claim against an entity for reparations due to loss or damage.

  • A Lost Item Report Form shares its core function with the Claim Passenger Property form, primarily focusing on items that have been lost rather than damaged. Typically used in scenarios ranging from lost property at hotels to misplaced items in public spaces, this form also gathers detailed information about the item, circumstances of the loss, and the claimant's contact information. The objective is to facilitate the recovery of lost items and, where recovery is not possible, establish a claim for compensation similar to the baggage claim process.

  • The Rental Car Damage Claim Form is another document that parallels the Claim Passenger Property form. When renters return a vehicle and declare it has been damaged during the rental period, this form is used to detail the extent of damage, the conditions under which the damage occurred, and any other pertinent information to assess liability and damages. Like the airline's form for mishandled baggage, it includes a section for personal details, rental agreement information, and a detailed description of damages, calling for a careful documentation process to pursue a claim.

  • Insurance Claim Forms for property and casualty claims bear a significant resemblance to the Claim Passenger Property form in terms of detailing an incident leading to a loss. These forms typically require the claimant to provide comprehensive details about the event, itemize the lost or damaged property, and submit any supporting evidence that can validate the claim (such as police reports, photos of the damage, and receipts for valuation). The purpose of both forms is to evaluate and compensate for the reported losses within their respective frameworks of policy or service conditions.

  • A Warranty Claim Form is used by customers who are looking to enforce a warranty on goods that have failed within the warranty period. Similar to the Claim Passenger Property form, a Warranty Claim Form requires the submission of detailed product information, proof of purchase, and a description of the issue or defect. While this form is geared towards product defects rather than loss or damage during travel, both documents are essential for initiating a formal claim process, aiming to remedy a situation through repair, replacement, or compensation.

Dos and Don'ts

When completing the Claim Passenger Property form for airlines like American Airlines or US Airways, it's crucial to follow specific dos and don'ts to ensure your claim is processed smoothly and efficiently. Here are eight essential things to remember:

  • Do thoroughly complete all areas of the form to avoid any delays or denial of your claim.
  • Do include all necessary documentation such as airline ticket receipts, baggage claim checks, and receipts for items valued over $150.
  • Do retain a copy of all documents you send to the airline for your personal records.
  • Do report your loss or damage as soon as possible to facilitate quick resolution.
  • Don't wait too long before filing your claim. Submit the completed form within 45 days from your date of travel.
  • Don't dispose of damaged baggage or contents before your claim has been resolved. The airline may require inspection.
  • Don't underestimate the importance of providing a clear and legible government-issued photo identification for each passenger making a claim.
  • Don't send fraudulent claims as this could lead to investigation by federal authorities and derail your entire claim process.

Misconceptions

Many individuals have misconceptions regarding the Claim Passenger Property form for airlines like American Airlines and US Airways. Let's explore and clarify some of these common misunderstandings:

  • Misconception 1: The claim process is only for lost luggage.

    While the form covers lost luggage, it also addresses missing contents, damaged luggage and contents, and expenses incurred due to delays.

  • Misconception 2: Submitting a form guarantees compensation.

    Submitting the form begins the tracing and claim process but does not guarantee compensation. The outcome will depend on investigation results and the nature of the claim.

  • Misconception 3: Any item lost, damaged, or delayed is covered.

    Limits on liability apply, and certain items may be excluded from claims, particularly during international travel governed by the Montreal Convention.

  • Misconception 4: Claims must be submitted immediately after the flight.

    Passengers have up to 45 days from the date of travel to return the completed form, providing some flexibility in reporting issues.

  • Misconception 5: Receipts are unnecessary for the claim.

    For effective processing, receipts for items valued over $150.00, airline ticket receipts, baggage claim checks, and other related documentation are crucial.

  • Misconception 6: Claimants need to provide a detailed list of lost items immediately.

    While a detailed list is required, claimants can attach additional pages if the space on the form is insufficient, allowing time to accurately document lost items.

  • Misconception 7: The claim form is only for individual passengers.

    If multiple passengers within a party are affected, each can submit claims for missing baggage or contents as long as all pertinent information is provided.

  • Misconception 8: Filing a claim waives the right to further action.

    The provision of assistance or a form by the airline does not constitute a waiver of any rights by the claimant or an admission of liability by the airline.

  • Misconception 9: The claim process is separate from any legal or investigative jurisdictions.

    False or fraudulent claims can be reported to postal authorities or be subject to FBI investigation, highlighting the serious nature of the claim process.

Understanding the intricacies of the Claim Passenger Property form helps in setting realistic expectations and ensures the proper steps are followed to address luggage and property concerns with the airlines.

Key takeaways

When you experience issues with your luggage during a flight, submitting a Claim Passenger Property form is a crucial step towards resolving the matter. Here are seven key takeaways about filling out and using this form effectively:

  1. Be prompt in returning the completed form to the airline—specifically within 45 days from the date of your travel. Missing this deadline can lead to the denial of your claim.
  2. Ensure accuracy and completeness in every section of the form to avoid processing delays. Every detail matters, from itemizing each piece of luggage and its contents to including receipts for valuable items.
  3. Keep photocopies or digital copies of all documents submitted to the airline, including the Claim Passenger Property form itself, for your records. This documentation can be crucial for follow-up communications.
  4. If your claim involves damaged luggage, retain all damaged items and their contents until the claim has been fully resolved. Discarding these items beforehand can compromise your claim.
  5. Specific limitations are set on liability for lost, delayed, or damaged baggage. It's important to understand these limits, which differ for domestic and international travel, to set realistic expectations for your claim.
  6. The information provided on the form, including personal details and the circumstances of your claim, may be shared with other airlines as well as local, state, and federal law enforcement agencies or private insurers for investigative purposes.
  7. Filing a fraudulent claim not only results in denial but may also subject the claimant to investigation by federal authorities. This underscores the importance of honesty and accuracy in all information provided on the form.

By keeping these key points in mind, passengers can navigate the process of claiming for mishandled luggage with greater ease and effectiveness, ultimately helping to ensure a fair resolution to their issue.

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