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In today's automotive world, the complexities of vehicle ownership extend far beyond the purchase. Among the plethora of documents that car owners might encounter, the Mechanical Protection Plan (MPP) Cancellation Request Form stands out for individuals looking to cancel their vehicle service contracts. Housed at Old United's office in Shawnee Mission, Kansas, this form is a critical tool for managing the financial and practical aspects of vehicle protection plans. It mandates the submission of comprehensive and legible information concerning the customer, their vehicle, and, if applicable, the lienholder details. A crucial note for those navigating this process is the distinction in refund processing, which varies based on whether the vehicle is still under a lien. For vehicles not fully paid off, any refunds are directed to the lienholder, while situations are different for those without outstanding loans. The form also accommodates various reasons for cancellation, including vehicle trade-ins, total loss, or simply a customer's change of heart, each requiring specific documentation. Additionally, within 30 days, a unique flat cancellation option is available under specific conditions, adding a layer of flexibility for plan participants. However, some elements, like the Zaktek protection, are non-cancellable, defining the importance of understanding the terms and conditions ahead of making any commitments thoroughly.

Preview - Mpp Cancellation Form

Mechanical Protection Plan/ Old United

P.O. Box 634, Shawnee Mission, Ks. 66201‐0634

CANCELLATION REQUEST FORM

All information must be filled out completely and legibly to process this cancellation request

Any information omitted may delay the cancellation process. All cancellations will be processed within 30 days of receipt.

CUSTOMER INFORMATION

Name

______________________________________________________________________________

 

Last

Middle Initial

First

Address

______________________________________________________________________________

City, State & Zip Code

______________________________________________________________________________

Area Code/Phone #

________________________ Email Address _____________________________________________

VEHICLE INFORMATION

 

 

 

Year, Make & Model

Last 6 digits of Vehicle ID # (VIN)

______________________________________________________________________________

______________________________________________________________________________

LIENHOLDER INFORMATION

Is there a lien on the vehicle

Yes 1

No 2

Lienholder Name

_____________________________________ Account #________________________________________

Lienholder Address

____________________________________________________________________________________

1 Cancellation requests received on vehicles that are still secured by a lien must have the lienholders name, address, and account number included on this

cancellation request form. ALL REFUNDS ON VEHICLES THAT ARE STILL SECURED BY A LIEN WILL BE PAID DIRECTLY TO THE LIENHOLDER.

2 Cancellation requests received on vehicles that have had the lien paid off or released must have attached proof of release of lien, copy of clear title or lien release

letter from lienholder. IF NOT INCLUDED, ANY REFUND DUE WILL GO TO THE LIENHOLDER ON FILE.

Flat cancellation may be provided if cancellation is done within 30 days of purchase date and a claim has not been filed.

PLAN(S) TO BE CANCELLED

Please check all boxes that apply (boxes left blank will not be cancelled)

Club Plus

Platinum Plus

Mechanical Service Agreement

Maintenance

Lease Wear

Gap

OnGard

PDR (Paintless Dent Repair)

TireAssure

Credit Insurance

Other:__________________________________________________________________________________________________________________________________

Lojack, Skylink, Skyway, Theft guarantee cancellations can only be processed if the UNIT has not been installed and the cancel request MUST be received from the dealer. Zaktek is non‐cancelable.

REASON FOR CANCELLATION

Vehicle Traded In – (Include odometer statement)

Total Loss – (Need loss paperwork from insurance Company)

Customer Request

Sold Vehicle – (Include odometer statement or bill of sale)

Paid in Full – (include paid in full letter)

Other:__________________________________________________________________________________________________________________________________

Cancellation Mileage _____________________________________Cancellation Date ___________________________________(if other than today’s date see below)

We reserve the right to verify and document date and mileage. For cancellation refunds on clear liens, distribution of cancellation refunds other than described herein must have separate, customer signature‐endorsed instructions. Dealer signature only required on unwind or re‐contracted transactions.

Form sent in by

Customer

Dealer

Lienholder

 

 

Dealer Name

__________________________________________

Customer Name

______________________________________________________

Dealer Signature

__________________________________________

Customer Signature

______________________________________________________

Dealer Signature

__________________________________________

Date Signed

______________________________________________________

FOR DEALER USE ONLY

Vehicle Traded In & Refund to be sent to a participating MPP Dealer – (Include odometer statement) and customer must sign below.

Customer Signature: _____________________________________________________________

I release all rights to my refund amount

Dealer Name ___________________________________ Address ______________________________________________________

White – MPP Copy

Canary – Dealer Copy

Pink – Customer Copy

Form Data

Fact Name Fact Details
Recipient Address Mechanical Protection Plan/ Old United P.O. Box 634, Shawnee Mission, Ks. 66201‐0634
Form Purpose To request cancellation of a mechanical protection plan
Information Requirement All information must be filled out completely and legibly to process the cancellation request.
Process Duration All cancellations will be processed within 30 days of receipt.
Lienholder Impact Refunds on vehicles under a lien will be paid directly to the lienholder.
Proof of Lien Release For vehicles with a paid-off lien, proof of release or a clean title must be attached for direct customer refunds.
Flat Cancellation Policy Flat cancellation is available within 30 days of purchase if no claims have been filed.
Non-Cancellable Items Zaktek plan cannot be cancelled.
Reasons for Cancellation Includes vehicle trade-in, total loss, customer request, paid in full, and others.
Governing Law(s) This form and its process are subject to the laws of Kansas, where the company is based.

Instructions on Utilizing Mpp Cancellation

Once you've made the decision to cancel your Mechanical Protection Plan, filling out the cancellation request form is the next crucial step. This form serves as your formal request to terminate the plan, a process which involves providing detailed information about yourself, your vehicle, and in some instances, your lienholder. It's important to follow the instructions carefully and to submit all necessary documents to avoid any delays. Remember, the cancellation will be processed within 30 days of the form's receipt, making prompt and accurate completion of your form essential.

  1. Start by entering your full name—last, middle initial, first—in the space provided under CUSTOMER INFORMATION.
  2. Fill in your complete address, including city, state, and zip code. Ensure that this information is legible.
  3. Provide your contact information by entering your area code and phone number, followed by your email address.
  4. Under VEHICLE INFORMATION, list the year, make, and model of your vehicle. Then, write the last six digits of your Vehicle Identification Number (VIN).
  5. If there is a lien on the vehicle, select the "Yes" option under LIENHOLDER INFORMATION. Provide the lienholder's name, account number, and address as requested. Remember, all refunds for vehicles still under a lien will be paid directly to the lienholder.
  6. If your vehicle is not under a lien, select "No" and attach proof of lien release, such as a copy of the clear title or a lien release letter from the lienholder.
  7. In the section labeled PLAN(S) TO BE CANCELLED, check all the boxes that apply to the services you wish to cancel. Any boxes left unchecked will not be canceled.
  8. Indicate the reason for the cancellation by selecting the appropriate option and provide any required additional documentation, such as an odometer statement for a trade-in or total loss paperwork from your insurance company.
  9. Enter your cancellation mileage and the cancellation date. If the cancellation date is not today, see the corresponding section below for instructions.
  10. If you are eligible for a refund and there is no lien on the vehicle, you may need to provide separate, signed instructions for the distribution of the refund.
  11. Ensure that the form is signed. This is necessary for the customer and, if applicable, by the dealer on transactions that are unwound or re-contracted.
  12. Finally, determine who will be submitting the form—whether it's you, the dealer, or the lienholder—and include the dealer's name at the bottom if applicable.

After successfully filling out the cancellation request form, it is important to make a copy for your records before sending it to the provided address. The processing of your cancellation will take place within 30 days after the form has been received. This period allows for all necessary verifications and documentations to be conducted by the Mechanical Protection Plan administrators. Once processed, any applicable refunds will be issued according to the terms specified on the form, which could include direct payment to the lienholder if your vehicle is financed. Ensuring that all information provided on the form is accurate and complete will help streamline this process, making the cancellation as seamless as possible.

Obtain Answers on Mpp Cancellation

  1. What is the MPP Cancellation Request Form and why do I need to fill it out completely?

    The MPP Cancellation Request Form is a document used to formally request the cancellation of a Mechanical Protection Plan (MPP). Completing this form in its entirety and legibility is crucial as it provides all the necessary information to process your cancellation accurately and promptly. Any missing details can delay the process, affecting how swiftly your request is handled.

  2. How long does it take for a cancellation to be processed?

    All cancellations are processed within 30 days of receipt of the completed form. This timeline ensures that your request is thoroughly reviewed and correctly processed, ensuring any refunds or adjustments are accurately managed.

  3. What happens if my vehicle still has a lien on it?

    If your vehicle is still under a lien, it's imperative to include the lienholder's name, address, and account number on the cancellation request form. In such cases, any refund due from the cancellation will be paid directly to the lienholder, not the individual who purchased the plan.

  4. What if my vehicle is no longer under a lien?

    For vehicles that are no longer secured by a lien—meaning the lien has been paid off or released—you must attach proof of the release, such as a copy of the clear title or a lien release letter from the lienholder. Failing to include this proof means any refund will still go to the original lienholder on file.

  5. Can I get a full refund if I cancel within 30 days?

    Yes, a flat cancellation, which allows for a full refund, is possible if the cancellation request is made within 30 days of the purchase date, provided that no claim has been filed during this period. This policy ensures that customers have a grace period in case they decide that the MPP doesn't suit their needs.

  6. How do I indicate the reason for cancellation on the form?

    The form has a section for specifying the reason for cancellation, which could include trading in the vehicle, total loss, customer request, selling the vehicle, or having paid in full. Clear communication of the reason helps streamline the process by providing context for the cancellation.

  7. What should I do if my refund needs to be directed differently?

    For cancellation refunds on clear liens, if you wish the refund to be distributed differently than the standard procedure, you must include separate instructions signed by you, the customer. This additional documentation ensures that your refund is handled according to your specific wishes.

Common mistakes

    When people fill out the MPP Cancellation form, they often make the following mistakes:

  1. Not filling out all the required information completely and legibly. This can significantly delay the cancellation process, as the company needs all the provided details to process a request properly.

  2. Omitting lienholder information when there is still a lien on the vehicle. Since all refunds on vehicles that are still secured by a lien will be paid directly to the lienholder, including their name, address, and account number on the form is crucial.

  3. Forgetting to attach proof of lien release for vehicles that have had the lien paid off or released. Without this proof, any refund due will go to the lienholder on file, which could lead to confusion and delay in receiving the refund directly.

  4. Not specifying the reason for cancellation clearly. This includes not checking the appropriate boxes for the plans to be cancelled or failing to provide necessary documents like the odometer statement for a traded vehicle, loss paperwork from an insurance company for a total loss, or a bill of sale for a sold vehicle.

Documents used along the form

When handling a cancellation for a Mechanical Protection Plan (MPP), several additional documents and forms might come into play to ensure the process is thorough and compliant. These documents vary based on the situation, ranging from those required to verify the condition of the vehicle to those essential for legal and financial clarifications.

  • Lien Release Letter: This document is issued by the lienholder indicating that the lien on the vehicle has been fully paid off and released. It is crucial for processing cancellations in scenarios where the vehicle is no longer under a lien.
  • Odometer Disclosure Statement: This form records the vehicle's mileage at the time of sale or transfer. It's often needed for verification in cases where the vehicle is traded in or sold.
  • Proof of Vehicle Sale: This could be a bill of sale document that provides details of the transaction between the buyer and seller. It confirms the transfer of ownership and is necessary when the vehicle has been sold.
  • Insurance Loss Paperwork: In the event of a total loss claim, documentation from the insurance company detailing the claim and acknowledging the loss of the vehicle is required. This verifies the reason for cancellation related to a total loss.
  • Paid in Full Letter from the Financial Institution: This letter is a declaration from the financing company that the vehicle has been paid off entirely. It's needed when the vehicle is paid in full, affecting the cancellation process.
  • Copy of Clear Title: This indicates that the vehicle is free of liens and clarifies ownership. It is necessary when the vehicle has been paid off and the lien is released.
  • Customer Signature-Endorsed Instructions: When the refund distribution is different from standard procedure, detailed instructions signed by the customer are required to ensure that the refund is handled as per the customer's wishes.
  • Dealer Unwind or Recontracted Transaction Form: Used when a sale is unwound or a vehicle is recontracted. This form requires the dealer's signature and is utilized to process refunds or cancellations under special circumstances.

Collecting and submitting the correct documents alongside the MPP Cancellation Form is essential. This ensures that the cancellation is processed efficiently and accurately, reflecting the customer's needs and adhering to legal and financial requirements. Being meticulous in gathering and reviewing these documents can significantly smoothen the cancellation process.

Similar forms

  • Vehicle Service Contract Cancellation Form: Similar to the MPP cancellation form, this document is used when a customer wishes to cancel their vehicle service contract. It typically requires the customer's information, vehicle information, and details about the lienholder, if applicable. Both forms ensure that cancellation requests are processed correctly and efficiently.

  • Insurance Policy Cancellation Request: This form is utilized to cancel an insurance policy, closely mirroring the process detailed in the MPP cancellation. It requires personal and policy details and might also need information regarding claims or lienholders. Both forms balance the need for comprehensive information with the requestor's desire for a swift cancellation.

  • Loan Payoff Authorization Form: Though primarily for authorizing the payoff of a loan, this document shares the aspect of lienholder involvement with the MPP cancellation form. Details about the loan and lienholder are crucial in both forms to ensure that financial transactions are directed accurately.

  • Membership Cancellation Form: Used for discontinuing membership in various organizations or services, this document shares the purpose of concluding an agreement or service, similar to the MPP cancellation request. Both require the customer's intent to cancel, along with identification and account details to process the cancellation.

  • Warranty De-registration Form: This document facilitates the cancellation of a product warranty, requiring information similar to the MPP cancellation form, such as customer details and product identification. It's designed to revoke warranty services, akin to terminating a mechanical protection plan.

  • Refund Request Form: Commonly used to request refunds from businesses or institutions, this form parallels the MPP cancellation in that it may require customer, transaction, and product or service information to process the request, emphasizing customer rights to disengage financially.

  • Subscription Cancellation Form: This form allows for the termination of a recurrent service, embodying a process similar to the MPP cancellation by gathering detailed information to help identify the account and enforce the cancellation request.

  • Credit Card Authorization Cancellation Form: It cancels prior credit card payment authorizations, necessitating information about the cardholder and transaction akin to the MPP form, which focuses on ensuring that financial arrangements are concluded per the customer's request.

  • Debt Settlement Agreement Cancellation Form: This legal document dissolves a previously agreed debt settlement arrangement, requiring detailed information about the agreement and parties involved, reflecting the MPP cancellation's emphasis on formalizing the end of a financial obligation.

  • Return Merchandise Authorization (RMA) Form: Used when returning purchased goods, the RMA form’s emphasis on product details, reason for return, and customer information parallels the MPP cancellation form, notwithstanding its focus on tangible goods rather than services.

Dos and Don'ts

Completing the MPP Cancellation form requires attention to detail and an understanding of the process. It's crucial to ensure the form is filled out correctly to avoid delays or issues with the cancellation. Here are some dos and don'ts to keep in mind:

Do:
  • Fill out all information completely and legibly: Every field in the form asks for crucial details. Providing clear and complete information helps in processing the cancellation request smoothly.
  • Include lienholder information if applicable: If there is a lien on the vehicle, it's essential to provide the lienholder's name, address, and account number. This ensures the process is handled correctly, especially regarding refunds.
  • Attach necessary documentation for vehicles with cleared liens: If the lien on the vehicle has been paid off, attach proof of release of lien, copy of clear title, or the lien release letter from the lienholder. This documentation is vital for processing the cancellation.
  • Check all boxes that apply to your plan(s) to be cancelled: Clearly indicate which plans you wish to cancel. Leaving a box unchecked will result in that plan not being cancelled.
  • Sign the form: Your signature is a necessary part of the cancellation request. It confirms your intent to cancel and verifies the information provided.
Don't:
  • Omit any information: Failing to provide complete details can delay the cancellation process. Every piece of information requested plays a role in the cancellation.
  • Forget to include lienholder information if there's an active lien: Omitting this information can complicate the cancellation, especially related to refunds.
  • Ignore the necessity for attachments if the lien is cleared: Without the required attachments, the refund may be mistakenly sent to the lienholder on file rather than the rightful recipient.
  • Leave plan cancellation boxes unchecked if intending to cancel: For clarity and to avoid misunderstandings, make sure to check all plans you are cancelling. This leaves no room for error.
  • Submit the form without signing: A lack of signature can invalidate your cancellation request. It’s a critical final step in the procedure.

Misconceptions

There are several misconceptions about the Mechanical Protection Plan (MPP) Cancellation Form that need clarification. These misunderstandings can create confusion for consumers attempting to cancel their MPP and affect the efficiency and outcome of the cancellation process. By dispelling these myths, vehicle owners can navigate the cancellation process more effectively.

  • Any information can be omitted if it’s difficult to provide: Every field in the cancellation request form must be filled out completely and legibly. Omitting information can delay the cancellation process, as each piece of data is crucial for processing the request efficiently.
  • Cancellations are immediate: It is a common misconception that cancellations are processed immediately upon receipt of the form. However, all cancellations are processed within 30 days of receipt, not immediately.
  • Lienholder information is optional: This is incorrect. If there is a lien on the vehicle, lienholder details including name, address, and account number must be included in the form. Failing to do so may result in the refund being delayed or issued to the wrong party.
  • Refunds are always issued to the vehicle owner: When the vehicle is still under a lien, refunds on vehicles are paid directly to the lienholder, not to the individual who purchased the plan. This ensures that any outstanding balances are addressed first.
  • Any reason for cancellation is acceptable without documentation: While customer request is a valid reason for cancellation, other reasons such as vehicle being traded in, total loss, or the vehicle being sold require appropriate documentation to process the cancellation.
  • All plans are cancelable: This is not true; Zaktek, for instance, is non-cancelable. It’s important to verify which plans are eligible for cancellation before submitting the form.
  • Dealers can’t process cancellations: Dealers play a role in the cancellation process, especially in cases of vehicle trade-ins or if the purchase is unwound. Their signature is required to authenticate the request in specific scenarios.
  • Cancellation refunds on clear liens go directly to the customer: For cancellation refunds on clear liens, where there is no outstanding loan secured against the vehicle, any alteration in the distribution of refunds from the described process must be accompanied by separate, customer signature-endorsed instructions. Misunderstanding this procedure can complicate the refund process.

Understanding these key points about the MPP Cancellation Form helps ensure that the process is as smooth and straightforward as possible. All stakeholders, from the vehicle owners to lienholders and dealers, must be aware of these nuances to avoid delays and ensure proper handling of cancellations and refunds.

Key takeaways

Filling out and using the MPP Cancellation form correctly is essential for ensuring a smooth and timely process. Here are some key takeaways to bear in mind:

  1. Complete all sections accurately: To avoid delays in the cancellation process, it's important that every part of the form is filled out completely and legibly. Omitting information can lead to unnecessary setbacks.
  2. Understand the impact of liens: If there is a lien on the vehicle, the refund will be directed to the lienholder. The form requires detailed lienholder information, including the name, address, and account number. If the lien has been released, proof such as a release letter or a clear title must be attached.
  3. Specify the reason for cancellation: Clearly indicating why you're cancelling the plan will streamline the process. Whether it's because the vehicle was traded in, it's a total loss, or another reason, providing specific details helps in processing the cancellation efficiently.
  4. Check the correct plans for cancellation: Make sure to mark all the plans you wish to cancel. Leaving any box unchecked will result in those plans not being cancelled.
  5. Signatures are crucial: The form requires the signatures of both the customer and the dealer (in certain situations). This is to verify the authenticity of the request. Additionally, in cases where refunds are to be redirected or distributed in a specific manner not described in the form, the customer must provide instructions endorsed by their signature.

It's also worth noting that some plans, like Zaktek, are non-cancellable, and certain conditions such as installing units like Lojack can affect the ability to cancel. Understanding these nuances can save time and ensure that your request is handled as desired. Always review the form thoroughly before submission to ensure all requirements are met.

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